LC
Lauren C
1 reviews | Active since Aug 2009
14 Aug 2024, 16:13
RCS call centre issues
I am very disappointed in RCS, I requested a settlement letter last week, was told it would come through, it didnt and instead I receive an email that i must wait till the 13th. I then had to phone AGAIN and request it, NO LETTER HAS ARRIVED! I was given the settlement amount and settled it and had to phone yet again for it to be closed. STILL NO SETTLEMENT LETTER, I need this settlement letter for my bank. How many times do I have to ask?
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RCS's replyOfficial
14 Aug 2024, 16:26Good day Lauren Combrink,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Best regards,
RCS's reply14 Aug 2024, 16:26
Official
Good day Lauren Combrink,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Best regards,