RCS Call Center - Poor Service

Good day

DC Experts listed me on Debt Review, without confirming that they will be able to assist me. They were unable to assist me, and my accounts got listed and blocked. It took 3 months from July to get them to send the release letters to my creditors and I. I had to write a complaint on Hello Peter for them to respond. And when they did respond, they asked me to delete my review

This included my RCS Store Card, who also never received the letter, until I sent it to them in September. I have made several calls to RCS Call Center and Recovery Department with no success.

Every time I called, I spoke to a different agent, who gave me a different story. They are not knowledgeable, and definitely require training, especially on ethics I finally got through to the Recovery Department, and Abraham said he would assist, but never called me back, nor responded to my emails

I spoke to several call center agents from Nombulelo, Okuhle, Nontethelelo and Chandre

Eventually Chandre said that I should ask for her when I call, which I did twice, and she never called me back

These agents put you on hold, and never offer to call you back. I spent over an hour on my cellphone holding on. Their email is only used for internal communication , and they cannot email clients, which is ridiculous

My card has still not being unblocked. This is the worst call center I have ever dealt with, but it is okay for them to call and pester you during working hours when they require payment

I am hoping that my review will now force them to react, and finally solve my query