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Yedidiya N

1 reviews | Active since Jan 2022

28 Jan 2022, 16:04

RCS

New card keeps declining either online or in-store , countless calls avail to no resolution, they will tell you wait wait about 10 mins or go to store the card has no issue , you visit the store you gave the same exact issue, seemingly they can’t work their systems correctly, Finance & ***** department useless.

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Replies (3)
RCS
RCS's reply28 Jan 2022, 16:19
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

YN
Yedidiya N's update29 Jan 2022, 11:31
Reviewer Update
Hi RCS , I appreciate the fact that finally I got a card replacement, although this has been a very bad first experience, I would rather forget.

I hope your systems will improve for speedy service should someone else be in the same situation as myself.


RCS
RCS's reply31 Jan 2022, 11:43
Official
 Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

I trust you find the above in order. 

Kind Regards, 

RCS CARDS