RCS

I was retrenched last year and I submitted the required documents for Loss of Income to activate the credit life on my card. I submitted the documents 4 times and RCS did not communicate with me at all. I have been paying the installment since Dec 2019 to ensure that I do not get blacklisted. I again submitted my documents on 1 July 2020. I called RCS yesterday and inquired why they have not activated my credit life and why they have not called me - I was simply answered that there are other customers that have been waiting since May 2020 to receive a call-back from RCS or they are still waiting on confirmation if their claims have been approved. RCS is *****ing our money and running away from their responsibilities. The Ombudsman should look into this issue.