RCS Busby
<p>Hi am an account holder of 2 RSC accounts one with Busby and one with Makro. My Makro account goes off with a debit order. My Busby account I need to pay instore, due to the fact that someone spend 10 000 on my account and I still belief it was a inside job as they had all my details. I always pay my account. I got a call to say I have not paid my account but I have. I told them in which store a paid time everything. They then said they will sort it out but still have not. I still got a phone call today today to ask when am I paying my account. I'm not paying until it has been sorted out. I have made numerous calls and even drove from Joburg to PTA to the store I made the payment at. I was told and got a sms to say it would be sorted out asap but still nothing. I'm so frustrated I can't even describe it. Every time I phone I need to tell the same story over and over for the last 2 weeks. </p>
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
Hi, no one has contacted me yet. I had to call after call after call. I spoke to Sandile who said he would phone me back in 5min I'm still waiting. I have driven again from Joburg to PTA to Foresthill forevernew where I paid my account to get some feedback. Everyone says they will follow up and get back to me. They also keep on asking for proof of payment which I have sent 3 times. Which isnt my responsiblilly after I made the payment. I'm extremely frustrated and that is understating what I feel like. No one from your office has phoned me. ***
Hi, no one has contacted me yet. I had to call after call after call. I spoke to Sandile who said he would phone me back in 5min I'm still waiting. I have driven again from Joburg to PTA to Foresthill forevernew where I paid my account to get some feedback. Everyone says they will follow up and get back to me. They also keep on asking for proof of payment which I have sent 3 times. Which isnt my responsiblilly after I made the payment. I'm extremely frustrated and that is understating what I feel like. No one from your office has phoned me. ***
Still no feedback. No manager to speak to. Sandile does not phone back after many messages left for him to call me.
I want to close my account ASAP but need this to be sorted out. It's effecting my credit rating and it's not my fault. I told them where I paid what time, but still they want me to send proof of payment. I sent the docket no and screen shot from the store as proof of payment. It's not my responsibility to follow up and send proof of payment. I paid my account with my card.
Still no feedback. No manager to speak to. Sandile does not phone back after many messages left for him to call me.
I want to close my account ASAP but need this to be sorted out. It's effecting my credit rating and it's not my fault. I told them where I paid what time, but still they want me to send proof of payment. I sent the docket no and screen shot from the store as proof of payment. It's not my responsibility to follow up and send proof of payment. I paid my account with my card.
Good day Ms Estelle Scott Venter,
We hereby acknowledge receipt of your complaint.
Would it be possible to forward your card or id number to access your account please?
Should you have any additional enquiries please feel free to contact us on ***or via e-mail: ***
Regards,
Best regards,
Good day Ms Estelle Scott Venter,
We hereby acknowledge receipt of your complaint.
Would it be possible to forward your card or id number to access your account please?
Should you have any additional enquiries please feel free to contact us on ***or via e-mail: ***
Regards,
Best regards,
Yes thanks
My ID no is ***
Yes thanks
My ID no is ***
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,