RCS Builders still refuses to close paidup account after 1year??

I have settled the outstanding amounts on the above accounts on 10/11/2017 and since then I'm battling to get the accounts closed. I have phoned the call center on 12/11/2017 and was then told that the accounts take 36 days to close? On 16/12/2017, I spoke to "Frederick" in the Call Center regarding this and he told me that he will e-mail the "Closure Dept." to ask for closure (again?). On 19/12/2017 i received a call from "Ndileka" at Builders stating that the account will only be closed in January 2018 (another 36 days) as a amount of R0.29c is in credit and the system does not allow closure on a credit. RCS, please take the R0.29c and buy the office some Christmas cookies! I need this accounts to be closed with immediate effect and written confirmation there off as this is effecting my "credit score" at the various ITC's!!! Today, 13/12/2018, i phoned your call center and spoke to "Luther" and he advised me to ask for an update at the various ITC's as has not been done after 1year??? Why has this not been done a year ago???