RCS/builders account appalling service

<p>I app**** for a builders warehouse card at the end of January at the builders warehouse in Durban Rossburgh branch. I went to the branch with all my documents at hand. The gentlemen who assisted me told me I will have a response by the end of business day and I will full confirmation the next day which was a Saturday. I awaited his response to no avail. I was traveling with a friend who had no documents but found that her account was open before mine on Monday. i enquired with the RCS call center about the incident and spoke to a lady who promised to fix the issue the same day by 3 pm. Again no response, until I call a week later. I received the same promise we will respond before the day ends and again no response. Eventually, after finding out that my information was mixed with my friends, I received the card mid-February. A process I was told takes 24 hours. Collecting the card had glitches people in the store were also not sure where to pick up the card. I got the card and bought two toilets, after waiting for over 20 min it turned the one toilet was too high up and I ended getting both but the one has poor quality pan in comparison to the other. I now tried to pay at the end of this month and I was told I have a zero balance for everything. Today 8 March I receive an sms saying payment is needed. It also turns out my contact details of email and postal address were written incorrectly. I expressed my disappointment to the lady who was assisting me not a single apology it was like talking to a robot. I think others need to be warned to avoid the unnecessary pain I encountered from both these companies. Super appalling service </p>