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chaukee C

1 reviews | Active since Jul 2017

20 Jul 2020, 23:20

RCS BNP Paribas Group - ********** Accounts

In Feb 2019, I received a series of messages on my phone showing that my bank (standard bank) has received a request to have my bank statement released in favour of RCS for multiple accounts that they alleged I was opening. Immediate enquiry with standard bank revealed that there was no request received by the Bank, and the bank had issued no statement.

When I enquired with RCS they informed me that multiple store cards/accounts were opened using my details in KZN. It appears like the account opened at NWJ Store was approved at the spot on application and goods amounting to R2 948 were purchased, which shows that they did no proper credit check and verifications prior to approval of account.

RCS has directed me to submit relevant documents to investigate the matter, of which I submitted beginning of March. I have been following-up on this matter since then, but they are dragging their feet and nothing tangible has been achieved to date except wasting by airtime.

I find it difficult to believe that it could take them over 4 months to complete such a minor case. Some financial services are not serious about thier clients' interest, so you better watchout for dishonest ticks. I will work towards closing an existing account (legit) with them.

0
Replies (2)
RCS
RCS's reply21 Jul 2020, 12:19
Official
Good day 

We herewith acknowledge receipt of your complaint.


We have escalated your complaint to the relevant department for further assistance.


Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***


Kind Regards
RCS Group


RCS
RCS's reply28 Jul 2020, 16:34
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS