AL
Adele L
1 reviews | Active since Apr 2016
18 Jun 2021, 07:43
RCS blocked my account and no reason given
My account has been blocked and no reason given why. They keep on responding with, "We tried to contacting you, unfortunately you've missed our call."
But no call came in... I then phoned them, had to identity myself and was placed on hold. I still don't have an answer why my account was blocked. Even after sending a copy of my ID and identifying myself, my account is still blocked.
This is such a frustrating experience and unacceptable. Why am I paying my account on time every month but they block it?
*** > You need a better way to solve issues like this
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
18 Jun 2021, 07:47Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply18 Jun 2021, 07:47
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
AL
Adele L's updateReviewer Update
20 Jun 2021, 07:53Good day
I am still waiting for this to be resolved. Why am I paying for a service I can't use???
When are you planning to resolve this issue?
I am still waiting for this to be resolved. Why am I paying for a service I can't use???
When are you planning to resolve this issue?
AL
Adele L's update20 Jun 2021, 07:53
Reviewer Update
Good day
I am still waiting for this to be resolved. Why am I paying for a service I can't use???
When are you planning to resolve this issue?
I am still waiting for this to be resolved. Why am I paying for a service I can't use???
When are you planning to resolve this issue?