RCS

I have an RCS Makro credit account, and for the past four years, I’ve always paid more than the required amount each month. However, in December 2024, I accidentally missed a payment. I called them and explained that I would catch up by the end of January, yet they continued to call me even after I informed them of this. On January 18th, they called again, and I told the consultant that I had already spoken to them and requested they stop calling. I was quite frustrated, especially since they charge for every call made, even if you don’t answer. The consultant told me they would continue calling until I paid the R147 shortfall, and now the call charges alone have added around R70 to my outstanding balance. This feels completely unacceptable and, in my view, amounts to daylight ******* under the guise of being a financial service provider. If 1,000 people have accounts with them, that’s an additional R13,000 per month in call charges. I strongly advise caution before opening any credit account with them."