OR
Orville R

1 reviews | Active since Jan 2020

15 Jan 2020, 10:36

RCS Bad Service

RCS is the most *********** and unprofessional company I have ever had to do business with. I app**** for the store card after visiting the nearest coricraft store. After doing to entire telephonic application and give the correct information. I go pre-approved. The lady then asked me to email more information to her. Next to this, I get a decline because of suspected *****. At the point, I didn't understand why would I try to commit ***** when I app**** with all the right reason and truthful information. I then called to ask why I got declined and asked for senior person to investigate because I feel this is so unfair towards someone that is applying with all the right reasons. If they didn't want any business, they could've just told me. I am still waiting for a follow-up call after calling RCS several times to assist me with a good reason why this is happening.

RCS can you please get back to me, to determine the outcome and I am not going to leave this until I get an answer

0
Replies (2)
RCS
RCS's reply15 Jan 2020, 10:57
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
RCS
RCS's reply29 Jan 2020, 09:47
Official
Good day


We are pleased to inform you that your complaint has been resolved.


Please accept our apologies for the inconvenience this may have caused you.


I trust you find the above in order


Kind Regards,


RCS CARDS