RCS bad Service

Hi my name is Gavin. I have app**** for a account at Game store Cape Gate. In 24 hours I got approved and received a message to come and collect my Game Card in store and to bring my ID. Before I can collect my card the next day I recieved multiple messages of purchases already on the account without me signing or collecting my Game Card. I phone RCS to report this and they told me they blocked the account. I e mail all the documents they needed. They told me if takes 21 day for the investigation. It have been a month and no one have made any contact with me yet. Now I have received the first month invoice. This is really unacceptable. How only does this turn Game down.