RCS BAD SERVICE

I am highly disappointed in RCS. In October 2018, I decided to settle my RCS Card account. I called in and was quoted a settlement amount of R7228 by the Call Centre Agent. I was told that I have no other costs to pay. I settled the account on the 24 Oct.2018 but in December 2018, I kept on getting sms's claiming that I was overdue on paying. I called in & explained that I settled this account & was assured that they will rectify it. I thought this settles this situation but 1 week later, I started getting these sms's again. I then escalated my concern to there Customer Complaints. I was advised that it will be rectified & that Team Leader will clear this account. You won't believe this, Last week I downloaded the RCS App & guess what, the amount of R139.50 is reflecting as outstanding. I called in & the Call Centre Agent, I think she said her name was Jenna told me that "as we speak" we will clear the account. Up until today, this amount is still reflecting as due by me. The settlement amount I received in October is what I paid & I was told no other charges is payable. I have been struggling to get to speak with anyone @ RCS as you are on hold for minutes that feels like hours. Someone in MANAGEMENT @ RCS must contact me A.S.AP & not a Call Centre Agent or Team Leader. I need this to be resolved A.S.A.P