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Adri W

1 reviews | Active since Jul 2018

21 Aug 2018, 17:51

RCS BAD SERVICE

I'm advising people not to apply for anything with RCS. It's the worst place. I had a problem last month to close my Pnp store account and today I wanted to change my debit order date and they can't help me. If you phone them, you either have to hold on for almost an hour or you have to keep getting cut off. RCS, if you want your money, then make a plan to phone me and change the debit order date otherwise you won't see your money. I'm sick and tired of your *********** staff and bad service

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Replies (6)
RCS
RCS's reply22 Aug 2018, 13:24
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply24 Aug 2018, 09:28
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

AW
Adri W's update28 Aug 2018, 16:15
Reviewer Update
Rcs said they changed my debit order date to the 31st but it still went of on the normal date. I phoned them to leave it on the date it was as I only wanted to change the debit order date for this month because I was on maternity leave and my salary date will only be the, 31st for this month and back to normal from next month. Now I have battle again to get it changed back again. The lady said she will phone me back and she never did. I'm really sick and tired of RCS
AW
Adri W's update28 Aug 2018, 16:15
Reviewer Update
Rcs said they changed my debit order date to the 31st but it still went of on the normal date. I phoned them to leave it on the date it was as I only wanted to change the debit order date for this month because I was on maternity leave and my salary date will only be the, 31st for this month and back to normal from next month. Now I have battle again to get it changed back again. The lady said she will phone me back and she never did. I'm really sick and tired of RCS
AW
Adri W's update28 Aug 2018, 16:15
Reviewer Update
Rcs said they changed my debit order date to the 31st but it still went of on the normal date. I phoned them to leave it on the date it was as I only wanted to change the debit order date for this month because I was on maternity leave and my salary date will only be the, 31st for this month and back to normal from next month. Now I have battle again to get it changed back again. The lady said she will phone me back and she never did. I'm really sick and tired of RCS
AW
Adri W's update28 Aug 2018, 16:15
Reviewer Update
Rcs said they changed my debit order date to the 31st but it still went of on the normal date. I phoned them to leave it on the date it was as I only wanted to change the debit order date for this month because I was on maternity leave and my salary date will only be the, 31st for this month and back to normal from next month. Now I have battle again to get it changed back again. The lady said she will phone me back and she never did. I'm really sick and tired of RCS