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Elmien D

1 reviews | Active since Apr 2018

12 Apr 2018, 13:38

RCS bad service

I just need a settlement letter... I called them on Tuesday morning 08:00 and requested a settlement letter. I was told it takes 24-48 hours to send this letter!! It has now been 54 hours and still no email...and this after I have called them twice again to voice my URGENT request! And this all because I want to pay them!?!

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Replies (2)
RCS
RCS's reply13 Apr 2018, 15:35
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply13 Apr 2018, 15:38
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS