AI
Anka I
1 reviews | Active since Jun 2020
10 Jun 2020, 09:27
RCS bad customer servicre
GOOD DAY
I HAVE 4 DIFFERENT ACCOUNTS WITH RCS. I WAS LAID OFF AT THE BEGINNING OF LOCKDOWN. I CALLED RCS AND WAS INSTRUCTED TO COMPLETE CLAIM FORMS AND SUBMIT MY DOCUMENTS. NOW THE INSURANCE IS GIVING ME SOME STORIES ABOUT THE LOSS OF INCOME THAT IS ONLY APPROVED FOR A MONTH AND TELLONG ME THE CORONA COVER IS 3 MNTHS AND LOSS OF INCOME IS DIFFERENT. THERE WAS NO CORONA 3 YRS AGO SO HOW CAN THE INSURANCE NOW ADD CONDITIONS TO A POLICY DOCUMENT OF 3 YEARS AGO???? I AM STILL NOT AT WORK AND HAVE A SUBMITTED ALL REQUIRED DOCUMENTS. THEY HAVE NOT GOT BACK TO ME ABOUT MY CLAIM BUT KEEP CALLING TO COLLECT FUNDS.
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Replies (3)0
Replies (3)
RCS's replyOfficial
10 Jun 2020, 09:38Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
RCS's reply10 Jun 2020, 09:38
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
AI
Anka I's updateReviewer Update
10 Jun 2020, 10:30Customer service keeps saying they will get back to me.....nothing
Today a Blake and Assosiates.....so called RCS calls and when I return the call it is RCS. Why lie as if they are lawyers....they need to sort this out I will not he intimidated. My account was up to date and insurance paid every month. You are quick to call or black list but now you need to pay out a claim you have excuses!!!
Today a Blake and Assosiates.....so called RCS calls and when I return the call it is RCS. Why lie as if they are lawyers....they need to sort this out I will not he intimidated. My account was up to date and insurance paid every month. You are quick to call or black list but now you need to pay out a claim you have excuses!!!
AI
Anka I's update10 Jun 2020, 10:30
Reviewer Update
Customer service keeps saying they will get back to me.....nothing
Today a Blake and Assosiates.....so called RCS calls and when I return the call it is RCS. Why lie as if they are lawyers....they need to sort this out I will not he intimidated. My account was up to date and insurance paid every month. You are quick to call or black list but now you need to pay out a claim you have excuses!!!
Today a Blake and Assosiates.....so called RCS calls and when I return the call it is RCS. Why lie as if they are lawyers....they need to sort this out I will not he intimidated. My account was up to date and insurance paid every month. You are quick to call or black list but now you need to pay out a claim you have excuses!!!
AI
Anka I's updateReviewer Update
10 Jun 2020, 13:38Your MAKRO CASHLOAN acc has been handed over to Blake for collections. Make an urgent pmnt of R11740 to update or Dial *120*2424*86****# to rectify
No response from the insuramce claim. They said one month was approved I owed R9000 the one month is not deducted and them there is R2000 added. See you in court. Pathetic really.
No response from the insuramce claim. They said one month was approved I owed R9000 the one month is not deducted and them there is R2000 added. See you in court. Pathetic really.
AI
Anka I's update10 Jun 2020, 13:38
Reviewer Update
Your MAKRO CASHLOAN acc has been handed over to Blake for collections. Make an urgent pmnt of R11740 to update or Dial *120*2424*86****# to rectify
No response from the insuramce claim. They said one month was approved I owed R9000 the one month is not deducted and them there is R2000 added. See you in court. Pathetic really.
No response from the insuramce claim. They said one month was approved I owed R9000 the one month is not deducted and them there is R2000 added. See you in court. Pathetic really.