RCS BAD CUSTOMER SERVICE- NO PEOPLE S****S PRESENT

IN 2018 WE RETURNED TO SOUTH AFRICA TO SPEND THE NEXT 2 YEARS HERE AT HOME. WE WERE FORCED TO CREATE CREDIT IN ORDER TO BUILD UP A CREDIT HISTORY FOR ANY CREDIT FACILITIES.

CAROL TOOK OUT A MAKRO CARD, ONLY TO FIND OUT THAT THE ASSISTANT AT THE STORE WHERE THE CARD WAS TAKEN OUT DID NOT COMPLY TO THE CUSTOMER REQUEST. THAT CREATED MANY ISSUES TO THE EXTENT THAT WE HAD TO FLY TO CAPE CAPE TOWN TO SORT OUT THE MESS CAUSED BY THEIR STAFF IN THE MAKRO STORE IN PORT ELIZABETH. WE SPENT OUR OWN FINANCES TO SORT OUT ISSUES WITH THIS COMPANY. EXTREMELY BAD SERVICE

THIS YEAR HENRY TOOK OUT A GAME CARD FOR THE SAME PURPOSE. I RECEIVED THE CARD AND NOTICED THAT THE PAYMENT DATE WAS WRONG AS PER THE DEBIT ORDER TO THE BANK. IT IS SUBMITTED ON 25TH WHEN WE ONLY GET PAID ON 26TH. I WENT TO GAME STORE IN RANDBURG TO CHANGE THE DATE TO 1ST OF THE MONTH. I WAS TOLD IT WOULD BE CHANGED. ON SATURDAY, 2ND NOVEMBER 2019 HENRY WENT TO THE GAME STORE BECAUSE HE NOTICED THAT HIS PAYMENT DID NOT GO OFF ON THE 1ST. AT THE STORE BY 10AM THE CONSULTANT WAS NO WHERE TO BE FOUND. EVENTUALY SHE CAME RUNNING IN TO APOLOGIZE FOR HER LATE ARRIVAL. HENRY HAD TO IDLE AROUND IN THE STORE TO WAIT ON SERVICE. IT IS NOT THE FIRST TIME THE RCS CONSULTANT WAS LATE. PORTIA- THE CONSULTANT CALLED THE RCS OFFICE, HANDED HENRY THE PHONE AND THE GIRL AT THE RCS OFFICE- LEBOLEHLO, PUT THE PHONE DOWN IN HENRY'S EAR AFTER HE WAS TOLD THAT SHE CANNOT HELP HIM AND HENRY ASKED TO SPEAK TO A SUPERVISOR OR MANAGER THAT IS TOTALLY UNACCEPTABLE... EXTREMELY UNPROFESSIONAL.. PLAIN RUDE...

HENRY SPENT ALMOST 1 HOUR TO GET ASSISTED BY RCS. WAITED ON THE PHONE FOR ANOTHER 26 MINUTES. HENRT SPOKE AGAIN TO A ABOLENG, WHO PROMISED HIM THAT A SUPERVISOR BY THE NAME OF AROSATH WOULD CALL HENRY BACK.

IT IS NOW 1HR30MIN LATER AND STILL NO CALL.

IS THIS THE SERVICE THAT SOUTH AFRICANS DESERVE? IS CUSTOMERS ONLY A NUMBER TO THIS COMPANY? ARE THE PEOPLE PROPERLY TRAINED IN DEALING PROFESSIONALY WITH CUSTOMERS?

HENRY OWNS BUSINESSES IN AUSTRALIA AND THE USA. IF THIS BAD SERVICE HAPPENED OVER THERE- THAT STAFF WOULD BE FIRED.

ARE THE OWNERS MORE CONCERNED ABOUT PROFITS AT THE EXPENSE OF POOR-BAD CUSTOMERS SERVICE?

I WANT A SENIOR MANAGER TO CONTACT ME PLEASE?

I DEMAND AN APOLOGY?