Rcs bad customer service.

Very dissapointed with the way rcs conducts business after R400 in airtime in contacting there customer service ,merchant dept i have yet to have my issue sorted,i tried to make a purchase on the 09\12\2018 and was declined due to there systems being down i immediately phoned and was assured it would ne reversed immediately once systems were online as it had come off on my account not only once but twice ,the amount still hasnt been reversed and each *********** staff member i contacted has different stories.they tell me the amount was reversed and recharged on the 16 th of december 2018 im beyond fed up with there customer care call centre and no one has bothered returning my emails,calls etc ,after almost 3 weeks my account is still reflecting the purchases!.