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veronique H
1 reviews | Active since May 2023
18 Oct 2023, 14:33
Rcs BAD communication services
I have had the worst experience, I made payment on my rcs account at builders warehouse in tokia on 30 September 2023 and up until today no one has let me know if this payment has been allocated yet or not ,their communication is really pathetic ,I make all the cLls ,the email follow up,the whatsup messages only 1 agent rep**** with an email to say that it has been escalated to be allocated this is now since 05 October 2023 ,but I received a call that I was in arrears ,and email that I was in arrears ,they are quick to followup on arrears but not on queries that comes from the. Client ,I am so disappointed,I have to drive back ND forth to find out if this payment was recieved or allocated i do not understand the reason for this ....it's pathetic service and then the agents of rcs is still cheeky in saying I will receive calls again I cNnot express how stressful this is ,my credit scores are low now .I cannot proceed wi Th applica Tion of my bond due to this whole mess ,I need an answer from someone
Helpful (0)
Replies (48)0
Replies (48)
RCS's replyOfficial
18 Oct 2023, 14:42 Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
RCS's reply18 Oct 2023, 14:42
Official
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
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veronique H's updateReviewer Update
18 Oct 2023, 15:00This is unacceptable it's been more than 3 weeks what happens with my credit score now ,im not accepting this reply this payment has to be allocated soon as I need to apply for thus bind i have limited time to do this ,I am awaiting your reply
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veronique H's update18 Oct 2023, 15:00
Reviewer Update
This is unacceptable it's been more than 3 weeks what happens with my credit score now ,im not accepting this reply this payment has to be allocated soon as I need to apply for thus bind i have limited time to do this ,I am awaiting your reply
RCS's replyOfficial
18 Oct 2023, 15:04Good day
Thank you for your email.
Your complaint is currently still in progress and feedback will be provided once resolved.
Please accept my apologies for the delay.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Thank you for your email.
Your complaint is currently still in progress and feedback will be provided once resolved.
Please accept my apologies for the delay.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply18 Oct 2023, 15:04
Official
Good day
Thank you for your email.
Your complaint is currently still in progress and feedback will be provided once resolved.
Please accept my apologies for the delay.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Thank you for your email.
Your complaint is currently still in progress and feedback will be provided once resolved.
Please accept my apologies for the delay.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
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veronique H's updateReviewer Update
18 Oct 2023, 15:12Unfortunately I cannot accept this surely to can make a call to ask someone in authority to look for my query and try and resolve it as soon as possible please,I have limited time to apply for thus bond my family needs this house please I hope someone there hears me and tries to understand why I am so frustrated with this mess .I do not trust rcs any more now ,let me know kw where I should make future payments as well so that I do not experience this again, it's stressful process to build a credit a score and then 1 mistake from.someone else messes everything up ,awaiting your repl
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veronique H's update18 Oct 2023, 15:12
Reviewer Update
Unfortunately I cannot accept this surely to can make a call to ask someone in authority to look for my query and try and resolve it as soon as possible please,I have limited time to apply for thus bond my family needs this house please I hope someone there hears me and tries to understand why I am so frustrated with this mess .I do not trust rcs any more now ,let me know kw where I should make future payments as well so that I do not experience this again, it's stressful process to build a credit a score and then 1 mistake from.someone else messes everything up ,awaiting your repl
RCS's replyOfficial
18 Oct 2023, 15:20Hi Veronique, thanks again for being in contact and for your patience. Thank you for taking our call to advise and assist.
Please let us know if you need any further assistance.
Please let us know if you need any further assistance.
RCS's reply18 Oct 2023, 15:20
Official
Hi Veronique, thanks again for being in contact and for your patience. Thank you for taking our call to advise and assist.
Please let us know if you need any further assistance.
Please let us know if you need any further assistance.
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veronique H's updateReviewer Update
18 Oct 2023, 15:39Yes just do need more assistance this issue showed be sorted out by Friday like the agent advised as i need to go to the this people of this house with an answer ,I am still very displeased with the pathetic service and communication from RCS
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veronique H's update18 Oct 2023, 15:39
Reviewer Update
Yes just do need more assistance this issue showed be sorted out by Friday like the agent advised as i need to go to the this people of this house with an answer ,I am still very displeased with the pathetic service and communication from RCS
RCS's replyOfficial
18 Oct 2023, 15:46 Hi Veronique, thanks again for being in contact and for your patience. Let me look into this for you. I will investigate and advise once I have an update. Please let us know if you need any further assistance.
RCS's reply18 Oct 2023, 15:46
Official
Hi Veronique, thanks again for being in contact and for your patience. Let me look into this for you. I will investigate and advise once I have an update. Please let us know if you need any further assistance.
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veronique H's updateReviewer Update
19 Oct 2023, 15:44I just received an email from RCS stating that I'm in arrears.Still no allocation of the payment that i made on the 30th September 2023 , can someone advise when this will stop and when this payment will be allocated
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veronique H's update19 Oct 2023, 15:44
Reviewer Update
I just received an email from RCS stating that I'm in arrears.Still no allocation of the payment that i made on the 30th September 2023 , can someone advise when this will stop and when this payment will be allocated
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veronique H's updateReviewer Update
19 Oct 2023, 15:45also you guys are quick to follw up on arrears but no follow up on proof of payment queries
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veronique H's update19 Oct 2023, 15:45
Reviewer Update
also you guys are quick to follw up on arrears but no follow up on proof of payment queries
RCS's replyOfficial
19 Oct 2023, 15:52Hi Veronique, thanks again for being in contact and for your patience. I understand your frustration. I will investigate and advise once I have an update.
RCS's reply19 Oct 2023, 15:52
Official
Hi Veronique, thanks again for being in contact and for your patience. I understand your frustration. I will investigate and advise once I have an update.
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veronique H's updateReviewer Update
23 Oct 2023, 11:29Good day stoll no feedback regarding the allocation of the payment yet I received another call on Saturday 21/10/2023 stating that I'm in arrears ,really not happy with RCS and their service
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veronique H's update23 Oct 2023, 11:29
Reviewer Update
Good day stoll no feedback regarding the allocation of the payment yet I received another call on Saturday 21/10/2023 stating that I'm in arrears ,really not happy with RCS and their service
RCS's replyOfficial
23 Oct 2023, 11:53Good day,
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply23 Oct 2023, 11:53
Official
Good day,
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
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veronique H's updateReviewer Update
23 Oct 2023, 12:06This is unacceptable, u guys promised 24-48 hours turn sound time ,I think I have been patient enough ,you guys leave me no option but to logg this query with the ombudsman man
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veronique H's update23 Oct 2023, 12:06
Reviewer Update
This is unacceptable, u guys promised 24-48 hours turn sound time ,I think I have been patient enough ,you guys leave me no option but to logg this query with the ombudsman man
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veronique H's updateReviewer Update
23 Oct 2023, 12:07I regret opening this account
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veronique H's update23 Oct 2023, 12:07
Reviewer Update
I regret opening this account
RCS's replyOfficial
23 Oct 2023, 12:37Good day,
We are sorry to hear this.
We hope to remedy this once have resolved your complaint.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
We are sorry to hear this.
We hope to remedy this once have resolved your complaint.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply23 Oct 2023, 12:37
Official
Good day,
We are sorry to hear this.
We hope to remedy this once have resolved your complaint.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
We are sorry to hear this.
We hope to remedy this once have resolved your complaint.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
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veronique H's updateReviewer Update
24 Oct 2023, 10:02still no positive feedback regarding this payment that I made on 30/09/2023 , pathetic
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veronique H's update24 Oct 2023, 10:02
Reviewer Update
still no positive feedback regarding this payment that I made on 30/09/2023 , pathetic
RCS's replyOfficial
24 Oct 2023, 11:26Good morning Veronique
thank you for taking my call, I have re-escalated this matter and as per our telephonic discussion sent an update to the credit bureau and removed the arrears.
Regards
Bronwyn
thank you for taking my call, I have re-escalated this matter and as per our telephonic discussion sent an update to the credit bureau and removed the arrears.
Regards
Bronwyn
RCS's reply24 Oct 2023, 11:26
Official
Good morning Veronique
thank you for taking my call, I have re-escalated this matter and as per our telephonic discussion sent an update to the credit bureau and removed the arrears.
Regards
Bronwyn
thank you for taking my call, I have re-escalated this matter and as per our telephonic discussion sent an update to the credit bureau and removed the arrears.
Regards
Bronwyn
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veronique H's updateReviewer Update
24 Oct 2023, 11:58thank you Bronwyn , may you let me know how long this will take to update my credit profile
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veronique H's update24 Oct 2023, 11:58
Reviewer Update
thank you Bronwyn , may you let me know how long this will take to update my credit profile
RCS's replyOfficial
24 Oct 2023, 13:00Hi Veromique
We have sent it off today it can take up to 14/21days for the credit bureau to update.
Regards
Bronwyn
We have sent it off today it can take up to 14/21days for the credit bureau to update.
Regards
Bronwyn
RCS's reply24 Oct 2023, 13:00
Official
Hi Veromique
We have sent it off today it can take up to 14/21days for the credit bureau to update.
Regards
Bronwyn
We have sent it off today it can take up to 14/21days for the credit bureau to update.
Regards
Bronwyn
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veronique H's updateReviewer Update
27 Oct 2023, 11:54good day
please can anyone advise regarding the payment allocation? of 30/09/2023 and can y7ou send me an updated statement
please can anyone advise regarding the payment allocation? of 30/09/2023 and can y7ou send me an updated statement
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veronique H's update27 Oct 2023, 11:54
Reviewer Update
good day
please can anyone advise regarding the payment allocation? of 30/09/2023 and can y7ou send me an updated statement
please can anyone advise regarding the payment allocation? of 30/09/2023 and can y7ou send me an updated statement
RCS's replyOfficial
27 Oct 2023, 13:10Hi Veronique, The matter has been logged for investigation. We would like to investigate your complaint in depth and therefore request your patience in allowing us to investigate this matter. We will contact you as soon as possible.
RCS's reply27 Oct 2023, 13:10
Official
Hi Veronique, The matter has been logged for investigation. We would like to investigate your complaint in depth and therefore request your patience in allowing us to investigate this matter. We will contact you as soon as possible.
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veronique H's updateReviewer Update
27 Oct 2023, 13:22This is unacceptable. How can you ask me to be patient , i have been patient enough this account will show arrears for September 2023 until you guys are done ,you have to speed up your process , this is so pathetic and poor service from your side to the client
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veronique H's update27 Oct 2023, 13:22
Reviewer Update
This is unacceptable. How can you ask me to be patient , i have been patient enough this account will show arrears for September 2023 until you guys are done ,you have to speed up your process , this is so pathetic and poor service from your side to the client
RCS's replyOfficial
27 Oct 2023, 13:30Hi Veronique, please accept our sincere apologies for the inconvenience experienced. The account has been sent to the bureau to be updated and to remove the arrears for the month of October 2023.
RCS's reply27 Oct 2023, 13:30
Official
Hi Veronique, please accept our sincere apologies for the inconvenience experienced. The account has been sent to the bureau to be updated and to remove the arrears for the month of October 2023.
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veronique H's updateReviewer Update
27 Oct 2023, 13:38i paid for October on 24/10/2023 the month that you guys are claiming is in arrears is September 2023 so the bureau should be notified about the month of September 2023 that should not show arrears.
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veronique H's update27 Oct 2023, 13:38
Reviewer Update
i paid for October on 24/10/2023 the month that you guys are claiming is in arrears is September 2023 so the bureau should be notified about the month of September 2023 that should not show arrears.
RCS's replyOfficial
27 Oct 2023, 13:56 Hi Veronique, thanks again for being in contact and for your patience. We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.
RCS's reply27 Oct 2023, 13:56
Official
Hi Veronique, thanks again for being in contact and for your patience. We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.
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veronique H's updateReviewer Update
07 Nov 2023, 15:11hi '''please can you send me an updated statement whereby the payment of 30/09/2023 is reflecting
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veronique H's update07 Nov 2023, 15:11
Reviewer Update
hi '''please can you send me an updated statement whereby the payment of 30/09/2023 is reflecting
RCS's replyOfficial
07 Nov 2023, 17:16Hi Veronique, We will be able to provide you with an updated account statement after the 12th of November. Our statements run from the 10th till the 12th monthly.
RCS's reply07 Nov 2023, 17:16
Official
Hi Veronique, We will be able to provide you with an updated account statement after the 12th of November. Our statements run from the 10th till the 12th monthly.
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veronique H's updateReviewer Update
14 Nov 2023, 15:25good day
please can i get an updated statement with the payment of 30/09/2023 reflecting on it, also this issue is not resolved yet, this is so pathetic you guys have been investigating pass the turn around time again i have to ask for feedback , no one will think to call or email to advise how far they are with this query , RCS is really ***********?
please can i get an updated statement with the payment of 30/09/2023 reflecting on it, also this issue is not resolved yet, this is so pathetic you guys have been investigating pass the turn around time again i have to ask for feedback , no one will think to call or email to advise how far they are with this query , RCS is really ***********?
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veronique H's update14 Nov 2023, 15:25
Reviewer Update
good day
please can i get an updated statement with the payment of 30/09/2023 reflecting on it, also this issue is not resolved yet, this is so pathetic you guys have been investigating pass the turn around time again i have to ask for feedback , no one will think to call or email to advise how far they are with this query , RCS is really ***********?
please can i get an updated statement with the payment of 30/09/2023 reflecting on it, also this issue is not resolved yet, this is so pathetic you guys have been investigating pass the turn around time again i have to ask for feedback , no one will think to call or email to advise how far they are with this query , RCS is really ***********?
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veronique H's updateReviewer Update
15 Nov 2023, 14:10i just received a statement from builders and still the payment of 30/09/2023 still not reflecting please can so,eone get back to me
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veronique H's update15 Nov 2023, 14:10
Reviewer Update
i just received a statement from builders and still the payment of 30/09/2023 still not reflecting please can so,eone get back to me
RCS's replyOfficial
15 Nov 2023, 14:17Hi Veronique, I will investigate and get in contact the relevant team and sort out the issue for you. Please accept our sincere apologies for the inconvenience caused.
RCS's reply15 Nov 2023, 14:17
Official
Hi Veronique, I will investigate and get in contact the relevant team and sort out the issue for you. Please accept our sincere apologies for the inconvenience caused.
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veronique H's updateReviewer Update
15 Nov 2023, 14:24unacceptable it's been more than a month, investigation upon investigation so what happens to the money that was paid somehow it has to reflect on rcs bank statement or builders ban statement, you guys once again did not communicate until i followed up , once again you are proving how *********** this company is , i cannit wait to cutt all ties with RCS
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veronique H's update15 Nov 2023, 14:24
Reviewer Update
unacceptable it's been more than a month, investigation upon investigation so what happens to the money that was paid somehow it has to reflect on rcs bank statement or builders ban statement, you guys once again did not communicate until i followed up , once again you are proving how *********** this company is , i cannit wait to cutt all ties with RCS
RCS's replyOfficial
15 Nov 2023, 14:35Hi Veronique, we will resolve this for you and advise when it's done. Once again please accept our sincere apologies for the inconvenience caused.
RCS's reply15 Nov 2023, 14:35
Official
Hi Veronique, we will resolve this for you and advise when it's done. Once again please accept our sincere apologies for the inconvenience caused.
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veronique H's updateReviewer Update
15 Nov 2023, 14:39i am not impressed with your company , im sure this will take another few months to get back to me i cannot stress how dissapointed i am in RCS
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veronique H's update15 Nov 2023, 14:39
Reviewer Update
i am not impressed with your company , im sure this will take another few months to get back to me i cannot stress how dissapointed i am in RCS
RCS's replyOfficial
15 Nov 2023, 14:43Hi Veronique, we have done a follow up with the relevant department and we will get back to you as soon as possible.
RCS's reply15 Nov 2023, 14:43
Official
Hi Veronique, we have done a follow up with the relevant department and we will get back to you as soon as possible.
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veronique H's updateReviewer Update
15 Nov 2023, 14:45what is you turn around time
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veronique H's update15 Nov 2023, 14:45
Reviewer Update
what is you turn around time
RCS's replyOfficial
15 Nov 2023, 15:39Hi Veronique, I will follow up with the relevant department and provide feedback to you.
RCS's reply15 Nov 2023, 15:39
Official
Hi Veronique, I will follow up with the relevant department and provide feedback to you.
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veronique H's updateReviewer Update
15 Nov 2023, 15:44I heard that all before , so I am still waiting
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veronique H's update15 Nov 2023, 15:44
Reviewer Update
I heard that all before , so I am still waiting
RCS's replyOfficial
15 Nov 2023, 16:19Hi Veronique, thank you for taking my call. We will provide feedback to once your enquiry has been resolved. Please accept our sincere apologies for the inconvenience caused.
RCS's reply15 Nov 2023, 16:19
Official
Hi Veronique, thank you for taking my call. We will provide feedback to once your enquiry has been resolved. Please accept our sincere apologies for the inconvenience caused.
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veronique H's updateReviewer Update
17 Nov 2023, 15:51i received communication that the money was put back onto my bank card i did not even make a payment with my bank card i paid cash and i sent the proof of payment to you guys what else must i do
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veronique H's update17 Nov 2023, 15:51
Reviewer Update
i received communication that the money was put back onto my bank card i did not even make a payment with my bank card i paid cash and i sent the proof of payment to you guys what else must i do
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veronique H's updateReviewer Update
30 Nov 2023, 11:52hi still no feedback and i am again the one to follow up , how pathetic is this company RCS.
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veronique H's update30 Nov 2023, 11:52
Reviewer Update
hi still no feedback and i am again the one to follow up , how pathetic is this company RCS.
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veronique H's updateReviewer Update
06 Dec 2023, 11:14CAN SOMEONE REPLY, THIS IS REALLY FRUSTRATING, I PAID THIS ACCOUNT AND SOMEHOW THIS PAYMENT HAS VANISHED , THE PROOF WAS SENT AS WELL AND NO ONE CAN TRACK IT , HOW PATHETIC IS THAT FOR SUCH A BIG COMPANY RCS
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veronique H's update06 Dec 2023, 11:14
Reviewer Update
CAN SOMEONE REPLY, THIS IS REALLY FRUSTRATING, I PAID THIS ACCOUNT AND SOMEHOW THIS PAYMENT HAS VANISHED , THE PROOF WAS SENT AS WELL AND NO ONE CAN TRACK IT , HOW PATHETIC IS THAT FOR SUCH A BIG COMPANY RCS
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veronique H's updateReviewer Update
15 Jan 2024, 11:00Issue still unresolved
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veronique H's update15 Jan 2024, 11:00
Reviewer Update
Issue still unresolved
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veronique H's updateReviewer Update
15 Jan 2024, 11:01Rcs would you please respond to this query that us 4 months old already
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veronique H's update15 Jan 2024, 11:01
Reviewer Update
Rcs would you please respond to this query that us 4 months old already
RCS's replyOfficial
15 Jan 2024, 11:39Good day Mrs Hendricks We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind RegardsRCS Group
RCS's reply15 Jan 2024, 11:39
Official
Good day Mrs Hendricks We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind RegardsRCS Group
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veronique H's updateReviewer Update
30 Jan 2024, 13:58Still no feedback.....how pathetic is the service you provide to paying customers you guys are the worst retail I have ever dealt with
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veronique H's update30 Jan 2024, 13:58
Reviewer Update
Still no feedback.....how pathetic is the service you provide to paying customers you guys are the worst retail I have ever dealt with
RCS's replyOfficial
30 Jan 2024, 14:50Hi Veronique, I will contact the relevant team and sort out the issue for you. You can expect an answer from me shortly.
RCS's reply30 Jan 2024, 14:50
Official
Hi Veronique, I will contact the relevant team and sort out the issue for you. You can expect an answer from me shortly.
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veronique H's updateReviewer Update
30 Jan 2024, 15:05I hope so because this has been coming on since October 2023
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veronique H's update30 Jan 2024, 15:05
Reviewer Update
I hope so because this has been coming on since October 2023
RCS's replyOfficial
30 Jan 2024, 15:13Hi Veronique, I will contact the relevant team and sort out the issue for you.
RCS's reply30 Jan 2024, 15:13
Official
Hi Veronique, I will contact the relevant team and sort out the issue for you.