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madelein M
1 reviews | Active since Oct 2012
18 Dec 2019, 10:19
RCS - BAD CLIENT SERVICE
I had an account at Game but had to apply for debt review in 2017. Game still handed me over to Bham & Dahya attorneys. I was retrenched end of October and settled my account on the 27th of November. I paid over an incorrect amount and they had to refund me. Till today they did not clear my name on ITC and also no refund. I sent emails to RCS and they referred me to the lawyers who again referred me back to RCS. I need RCS to sort this out today. This is very bad client service and i really do not recommend RCS to any client.
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Replies (2)
RCS's replyOfficial
18 Dec 2019, 10:33Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply18 Dec 2019, 10:33
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
mM
madelein M's updateReviewer Update
19 Dec 2019, 14:27RCS sent me an email two days ago asking information the refund. Bham attorneys sent them the information but they still did not know what to do. I sent them the proof of payment as well as settlement amount that they could see the difference. It is two days later and they did not even acknowledge my email. The is definately poor poor client service.
mM
madelein M's update19 Dec 2019, 14:27
Reviewer Update
RCS sent me an email two days ago asking information the refund. Bham attorneys sent them the information but they still did not know what to do. I sent them the proof of payment as well as settlement amount that they could see the difference. It is two days later and they did not even acknowledge my email. The is definately poor poor client service.