NS
Neil S
1 reviews | Active since Sept 2023
31 May 2024, 17:01
RCS bad claims division utter confusion no proper sevice
Claims department is confused very bad service I have been trying to conclude a disability claim since Oct 2023 every time I send an email get an automated response saying consultant will call back only to be ignored until next call or rmail
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Replies (4)
RCS's replyOfficial
01 Jun 2024, 12:00Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards, RCS Group
RCS's reply01 Jun 2024, 12:00
Official
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards, RCS Group
NS
Neil S's updateReviewer Update
03 Jun 2024, 13:52Hello
All that RCS has done so far is to request documents that was sent in October 2023 is there no competent person that can handle this issue. I suffered a stroke last year May and all this is doing is raising my blood pressure further which is going to lead to another Stroke or death. BAD SERVICE PATHETIC
All that RCS has done so far is to request documents that was sent in October 2023 is there no competent person that can handle this issue. I suffered a stroke last year May and all this is doing is raising my blood pressure further which is going to lead to another Stroke or death. BAD SERVICE PATHETIC
NS
Neil S's update03 Jun 2024, 13:52
Reviewer Update
Hello
All that RCS has done so far is to request documents that was sent in October 2023 is there no competent person that can handle this issue. I suffered a stroke last year May and all this is doing is raising my blood pressure further which is going to lead to another Stroke or death. BAD SERVICE PATHETIC
All that RCS has done so far is to request documents that was sent in October 2023 is there no competent person that can handle this issue. I suffered a stroke last year May and all this is doing is raising my blood pressure further which is going to lead to another Stroke or death. BAD SERVICE PATHETIC
RCS's replyOfficial
07 Jun 2024, 13:33Good day Neil Selvarajh ,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We will provide you with feedback soonest.
Regards,
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We will provide you with feedback soonest.
Regards,
RCS Group
RCS's reply07 Jun 2024, 13:33
Official
Good day Neil Selvarajh ,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We will provide you with feedback soonest.
Regards,
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We will provide you with feedback soonest.
Regards,
RCS Group
RCS's replyOfficial
13 Jun 2024, 13:05Good day,
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind regards,RCS Group
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind regards,RCS Group
RCS's reply13 Jun 2024, 13:05
Official
Good day,
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind regards,RCS Group
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind regards,RCS Group