RCS bad at closure of accounts.

I'm having a bad experience to get my account closed. In October 2021, I requested a settlement amount. I got an email stating the my settlement a mount would be valid for 5 days, which I the paid in full the next day. Now I'm still being phoned to pay member ship fees and out standing fees. the following correspondence: Email received on 11/10/2021: " Good afternoon Mr van Heerden,

Thank you for your email.

Your settlement amount of R 20 821.99 is valid for 5 days.

Please email your closure request to *** once the account is settled.

Should you require any further information, please feel free to contact us on ***or via e-mail ***

Regards,

Leanne " I paid the amount.

After trying endless times to speak to some one, as many time they just dropped my connection, I got hold of Zack, who then wrote an email to the finance department. Now the following email.: Good Morning Mr. S. Van Heerden,

Thank you for your email.

Please be advised that your account was not settled in October due to to short payment.

Your October closing balance was R 21,134.88 after the R 2000 payment , however you paid R20,821.99 leaving the R 410.31 balance which then accumulate arrears in November 2021.

Kindly note that the remaining balance will continue to accumulate arrears if not paid to date or settled .

If you need any further assistance please do not hesitate to contact our call centre on ***or fax *** or send us an email on ***

Regards,

Monica " To my knowledge this account was settled. On 17/10/2021 I set this email: " Please close this account as requested

On 10/15/2021 6:08 PM, RCS wrote: > Dear Mr S Van Heerden, > Please find your statement for October 2021 attached. > Summary: > Total Due: R1,030.65 > Payment Due Date: 1 November 2021 > Available Credit: R2,465.12 > > How to pay > Download the RCS App > Our Retail Network > COVID-19 - Keep your information SAFE in this time. Be alert for ****s! > Contact Us ...... " But they kept on phoning me On 26 /11/2021 I emailed to *** (they never responded) On 13/12/2021 I emailed again Please again.

I've received sms's again the I need to pay you.

From my side the account should've been closed as I have settled the amount.

Regards

Steph**** van Heerden

-------- Forwarded Message -------- Subject: Fwd: Website Contact Us Date: Fri, 26 Nov 2021 11:30:06 +0200 From: SP van Heerden <***> To: ***

Please find the email I received from you regarding the closure of my account.

I paid this amount in full, and thought that my account would be closed.

Please close my account.

My id ***

Regards

Steph**** van Heerden

-------- Forwarded Message -------- Subject: Re: Website Contact Us Date: Mon, 11 Oct 2021 12:22:07 +0200 From: EM_CARDS_RCS_WEB_ENQUIRIES <***> To: ***

Good afternoon Mr van Heerden,

Thank you for your email.

Your settlement amount of R 20 821.99 is valid for 5 days.

Please email your closure request to *** once the account is settled.

Should you require any further information, please feel free to contact us on ***or via e-mail ***

Regards,

Leanne