MJvR
Monice Jansen van Rensburg

1 reviews | Active since Jun 2020

14 Jul 2020, 12:17

RCS

I phoned RCS during the beginning of the national lockdown period to inform them that I will not receive pay for about 2 months. Filled in an insurance form email it through to them. They took so long with this whole process and only paid for 1 month. This is unacceptable and I am so dissatisfied and disappointed with your service! Then they phone me again to tell me that they only paid for 1 month and when do I pay again? Not to even mention they gave me up because I couldn't pay! Terrible customer service!

0
Replies (1)
RCS
RCS's reply14 Jul 2020, 12:18
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group