BM
Benton M
1 reviews | Active since Sept 2013
13 Jun 2019, 15:31
RCS are unreliable.
On Thursday June the 6th 2019. I sent through an email together with my bank statement and ID to Refunds. This, I sent via an email. I received a response later to say that request has been sent to the finance department for further assistance. Upon realising that nothing was forthcoming, I today decided to call in today. The lady I spoke to, promised to make a follow-up and call me back. That must have been about 3 hours ago. I don’t think I will be getting any feedback from that fibbing and unreliable call centre agent. I’m disappointed by what RCS is doing. How long will I have to wait. This is so disheartening.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
14 Jun 2019, 15:06Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply14 Jun 2019, 15:06
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
BM
Benton M's updateReviewer Update
19 Jun 2019, 09:59i never received any feedback on this. RCS is a terrible company with a very bad customer service.
BM
Benton M's update19 Jun 2019, 09:59
Reviewer Update
i never received any feedback on this. RCS is a terrible company with a very bad customer service.
RCS's replyOfficial
24 Jun 2019, 11:43Good morning,
A follow up has been sent to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail:
Regards,
RCS Group
A follow up has been sent to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail:
Regards,
RCS Group
RCS's reply24 Jun 2019, 11:43
Official
Good morning,
A follow up has been sent to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail:
Regards,
RCS Group
A follow up has been sent to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail:
Regards,
RCS Group
RCS's replyOfficial
08 Jul 2019, 15:11Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply08 Jul 2019, 15:11
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS