TM
Tumelo M
1 reviews | Active since Oct 2020
17 Nov 2020, 11:14
RCS ARE *******!!!!!!!
What's wrong with RCS. They are such *******. I think they made a huge mistake by taking EDAGRS stores over. I paid R167 that I didn't know what it was for last month and requested them to close my account. Yesterday I get a call again to say that my account was not closed and I owe them another R110 or so. :-( . Apparently there was a technical glitch yet I have to suffer their silly mistake.....WHY??????
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Replies (2)
RCS's replyOfficial
17 Nov 2020, 12:36Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply17 Nov 2020, 12:36
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
TM
Tumelo M's updateReviewer Update
19 Nov 2020, 10:34 My above message on 17 Nov 2020 refers To date only an acknowledgement from your company to me yet NO one has contacted me. RCS continues to provide bad service, the frustration, emotional stress is overwhelming. Now that no one bothers to contact me, I keep wondering how much I'd be told I owe next time. I need to know what happened and why was account never closed as the balance was R 0.00??????????????? What is it that I have to do to get the proper service as the client. Can we please final the matter so we can all look forward to the new year. I demand a response no later than Friday 20 November 2020.
TM
Tumelo M's update19 Nov 2020, 10:34
Reviewer Update
My above message on 17 Nov 2020 refers To date only an acknowledgement from your company to me yet NO one has contacted me. RCS continues to provide bad service, the frustration, emotional stress is overwhelming. Now that no one bothers to contact me, I keep wondering how much I'd be told I owe next time. I need to know what happened and why was account never closed as the balance was R 0.00??????????????? What is it that I have to do to get the proper service as the client. Can we please final the matter so we can all look forward to the new year. I demand a response no later than Friday 20 November 2020.