AT
Andrew T
1 reviews | Active since Nov 2010
27 Aug 2019, 14:00
RCS are *********
Why do you keep demanding money from me after your staff stole my account details and committed *****.
Why has no one come back to me about the findings?
RCS staff are the only ones that had access to all my personal info. I had a chat with Pick and Pay management, their staff dont know which cards have a store account etc.
Why do i keep on having to request feedback?
Helpful (0)
Replies (10)0
Replies (10)
RCS's replyOfficial
27 Aug 2019, 14:06Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer
Service Department telephonically on ***or via e-mail: ***
Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS GROUP
RCS's reply27 Aug 2019, 14:06
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer
Service Department telephonically on ***or via e-mail: ***
Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS GROUP
AT
Andrew T's updateReviewer Update
27 Aug 2019, 14:29I called the number over a week ago, they said they would transfer me to the ***** department...i got cut off.
I sent a mail also last week, no reply.
The incompetence level is good there.
I am surprised someone can copy and paste a default reply as above.
I sent a mail also last week, no reply.
The incompetence level is good there.
I am surprised someone can copy and paste a default reply as above.
AT
Andrew T's update27 Aug 2019, 14:29
Reviewer Update
I called the number over a week ago, they said they would transfer me to the ***** department...i got cut off.
I sent a mail also last week, no reply.
The incompetence level is good there.
I am surprised someone can copy and paste a default reply as above.
I sent a mail also last week, no reply.
The incompetence level is good there.
I am surprised someone can copy and paste a default reply as above.
RCS's replyOfficial
28 Aug 2019, 09:35Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS GROUP
RCS's reply28 Aug 2019, 09:35
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS GROUP
AT
Andrew T's updateReviewer Update
28 Aug 2019, 14:50 No i do not find it in order....you called this morning to say it was resolved, 10mins later i get another sms saying i owe you money.
Then another person calls.
Why has no one been fired?
How is it resolved if your ***** department hasnt actually investigated?
So you have only done something since i complained on Hellopeter, why is that?
Why have you not actually investigated and fired the ******** working for you? Or is everyone at RCS a ********?
Then another person calls.
Why has no one been fired?
How is it resolved if your ***** department hasnt actually investigated?
So you have only done something since i complained on Hellopeter, why is that?
Why have you not actually investigated and fired the ******** working for you? Or is everyone at RCS a ********?
AT
Andrew T's update28 Aug 2019, 14:50
Reviewer Update
No i do not find it in order....you called this morning to say it was resolved, 10mins later i get another sms saying i owe you money.
Then another person calls.
Why has no one been fired?
How is it resolved if your ***** department hasnt actually investigated?
So you have only done something since i complained on Hellopeter, why is that?
Why have you not actually investigated and fired the ******** working for you? Or is everyone at RCS a ********?
Then another person calls.
Why has no one been fired?
How is it resolved if your ***** department hasnt actually investigated?
So you have only done something since i complained on Hellopeter, why is that?
Why have you not actually investigated and fired the ******** working for you? Or is everyone at RCS a ********?
RCS's replyOfficial
05 Sept 2019, 08:56Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS GROUP
RCS's reply05 Sept 2019, 08:56
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS GROUP
AT
Andrew T's updateReviewer Update
05 Sept 2019, 10:48How is it resolved?
Have you found the people responsible?
Have people been handed to the police?
Is it more than one person?
Is it the whole company?
Are you covering this up?
Whats the story?
Why should people be put through this and only when they make an issue does something happen?
Why was money demanded from me before you finished your investigation?
Have you found the people responsible?
Have people been handed to the police?
Is it more than one person?
Is it the whole company?
Are you covering this up?
Whats the story?
Why should people be put through this and only when they make an issue does something happen?
Why was money demanded from me before you finished your investigation?
AT
Andrew T's update05 Sept 2019, 10:48
Reviewer Update
How is it resolved?
Have you found the people responsible?
Have people been handed to the police?
Is it more than one person?
Is it the whole company?
Are you covering this up?
Whats the story?
Why should people be put through this and only when they make an issue does something happen?
Why was money demanded from me before you finished your investigation?
Have you found the people responsible?
Have people been handed to the police?
Is it more than one person?
Is it the whole company?
Are you covering this up?
Whats the story?
Why should people be put through this and only when they make an issue does something happen?
Why was money demanded from me before you finished your investigation?
RCS's replyOfficial
07 Sept 2019, 09:37Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS GROUP
RCS's reply07 Sept 2019, 09:37
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS GROUP
AT
Andrew T's updateReviewer Update
07 Sept 2019, 12:07again with the copy & paste bull****.....answer the questions...
How is it resolved?
Have you found the people responsible?
Have people been handed to the police?
Is it more than one person?
Is it the whole company?
Are you covering this up?
Whats the story?
Why should people be put through this and only when they make an issue does something happen?
Why was money demanded from me before you finished your investigation?
How is it resolved?
Have you found the people responsible?
Have people been handed to the police?
Is it more than one person?
Is it the whole company?
Are you covering this up?
Whats the story?
Why should people be put through this and only when they make an issue does something happen?
Why was money demanded from me before you finished your investigation?
AT
Andrew T's update07 Sept 2019, 12:07
Reviewer Update
again with the copy & paste bull****.....answer the questions...
How is it resolved?
Have you found the people responsible?
Have people been handed to the police?
Is it more than one person?
Is it the whole company?
Are you covering this up?
Whats the story?
Why should people be put through this and only when they make an issue does something happen?
Why was money demanded from me before you finished your investigation?
How is it resolved?
Have you found the people responsible?
Have people been handed to the police?
Is it more than one person?
Is it the whole company?
Are you covering this up?
Whats the story?
Why should people be put through this and only when they make an issue does something happen?
Why was money demanded from me before you finished your investigation?
RCS's replyOfficial
09 Sept 2019, 09:37Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply09 Sept 2019, 09:37
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
AT
Andrew T's updateReviewer Update
09 Sept 2019, 10:19 again with the copy & paste bull****.....answer the questions...
How is it resolved?
Have you found the people responsible?
Have people been handed to the police?
Is it more than one person?
Is it the whole company?
Are you covering this up?
Whats the story?
Why should people be put through this and only when they make an issue does something happen?
Why was money demanded from me before you finished your investigation?
How is it resolved?
Have you found the people responsible?
Have people been handed to the police?
Is it more than one person?
Is it the whole company?
Are you covering this up?
Whats the story?
Why should people be put through this and only when they make an issue does something happen?
Why was money demanded from me before you finished your investigation?
AT
Andrew T's update09 Sept 2019, 10:19
Reviewer Update
again with the copy & paste bull****.....answer the questions...
How is it resolved?
Have you found the people responsible?
Have people been handed to the police?
Is it more than one person?
Is it the whole company?
Are you covering this up?
Whats the story?
Why should people be put through this and only when they make an issue does something happen?
Why was money demanded from me before you finished your investigation?
How is it resolved?
Have you found the people responsible?
Have people been handed to the police?
Is it more than one person?
Is it the whole company?
Are you covering this up?
Whats the story?
Why should people be put through this and only when they make an issue does something happen?
Why was money demanded from me before you finished your investigation?