RCS are aware of their **********!

RCS are aware that almost 50% of their clients are victims of *****, confirmed by a call agent earlier this afternoon! I received 2 SMS notifications about 2 purchases of R250 from GLOCELL, R500! Which just so happens to be the exact amount I paid as my instalment for this month. They accessed my self service, changed my pin and blocked me out! When I called RCS to find out what was going on, I was told that they have been aware of it since last week Thursday and I need to file a ***** complaint. AT WHAT POINT IS RCS GOING TO NOTIFY THEIR CLIENTS THAT THEIR ACCOUNTS HAVE BEEN COMPROMISED?? This is an inside job, it can only be an inside job! They can't even tell me where the R500 airtime that was purchased is going to, how ridiculous is that?? They have all the technology, phones and agents to harrass you when you owe them money, but when things go wrong, they keep quiet?? Gaelan, from the RCS chat service on Facebook messenger was VERY dismissive with me, told me they are currently dealing with the situation and that I need to call in and speak to a manager when I questioned when they would notify their clients, every message he sent had "Kind regards" at the end, not professional, I did not feel like I was being helped! He also said the investigation will take 21 days, so let's see whether that happens!