KB
Karen B
1 reviews | Active since Jun 2009
09 Jan 2020, 09:08
RCS APP SUCKS
I have struggled since Tuesday 7 January 2020 with RCS to get a card replaced and working. I have never been misinformed so many times by one company as with RCS. Do you only answer your phone between the golden minutes of 8.30 to 9.00.
I have wasted so much airtime getting nowhere slowly. I have tried their app in every way possible getting a sorry message each and every time about being offline etc. Does it look like I give a @#£- about the same stinking msg every time? I am sick and tired of having to email and phone. The app is not working for me or my husband.
Please maintain your online products and get more ppl to man your phones. Maybe take some of those people trying to remind us of late payments to answer the calls than needs solving and you just might get a better repayment rate.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
09 Jan 2020, 12:41Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
Best regards,
RCS's reply09 Jan 2020, 12:41
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
Best regards,
KB
Karen B's updateReviewer Update
09 Jan 2020, 16:21A *** automated reply probably from Ricci the rcsbot. You *********** bunch of imbeciles. You probably din't even read the complaints, much less do something about it. Are you and Telkom in cahoots because where is all the money from all the unresolved 1hr calls going to? I am a tad upset.
Oh and the email and contact nr with all the *'s didn't work when I dialed and emailed it. DUH!
Oh and the email and contact nr with all the *'s didn't work when I dialed and emailed it. DUH!
KB
Karen B's update09 Jan 2020, 16:21
Reviewer Update
A *** automated reply probably from Ricci the rcsbot. You *********** bunch of imbeciles. You probably din't even read the complaints, much less do something about it. Are you and Telkom in cahoots because where is all the money from all the unresolved 1hr calls going to? I am a tad upset.
Oh and the email and contact nr with all the *'s didn't work when I dialed and emailed it. DUH!
Oh and the email and contact nr with all the *'s didn't work when I dialed and emailed it. DUH!
RCS's replyOfficial
10 Jan 2020, 11:29Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply10 Jan 2020, 11:29
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,