RCS app issues not resolved.

99% of my dealings with RCS staff have been great, but today I need to complain. We are going 4 months now since I started my quarry. I was always able to login to the app. Then one day I could not. I was told I need to re-register which I tried and got an error. I phoned RCS, they tried to help and escalated it. I heard nothing back. Then beginning of Feb I tried to register again and got an error. I phoned the 021 number on the error and was told it's an issue on RCS's side they are working to correct it, it should be a week, and I will get a notification.

That did not happen. I tried again today and got the error again stating Verification Unsuccessful. We are unable to proceed with your login attempt because your liveness verification status is blocked.

Each time the same issue. Can someone please fix this and let me know so I can get back onto my app, for my benefit and yours.