OC
Olivia C
1 reviews | Active since Apr 2021
28 Jan 2022, 07:42
RCS and Vericred ******ion
I did a balance check on my RSC account only to find out that I have been handed over. Mailing RCS asking why I cant use my card , as I paid the amount in April last year , only to receive the below: Please be advised that your account has been handed over to Vericred ***. Please note that you would need to contact the agency for further assistance.
If you need any further assistance please feel free to contact our call centre on ***or fax *** or send us an email on ***.
To date I have received a billing invoice from Vericred demanding I pay them R982.00
I need to under stand how I am handed over when full payment was made in April last year and with informing RCS they have a WE don't care attituded.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
28 Jan 2022, 15:35Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply28 Jan 2022, 15:35
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
OC
Olivia C's updateReviewer Update
07 Feb 2022, 12:24Still being mailed by vericredit , RSc is unprofessional and not helping resolve this
OC
Olivia C's update07 Feb 2022, 12:24
Reviewer Update
Still being mailed by vericredit , RSc is unprofessional and not helping resolve this
OC
Olivia C's updateReviewer Update
28 Feb 2022, 17:36Shocking Customer service by RCS , still no communication or assistance . I now have another debt collector contacting me .
OC
Olivia C's update28 Feb 2022, 17:36
Reviewer Update
Shocking Customer service by RCS , still no communication or assistance . I now have another debt collector contacting me .
RCS's replyOfficial
01 Mar 2022, 10:31Good day
Thank you for your email.
Your complaint is currently in progress and feedback will be provided once resolved.
Please accept my apologies for the delay.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
Thank you for your email.
Your complaint is currently in progress and feedback will be provided once resolved.
Please accept my apologies for the delay.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS's reply01 Mar 2022, 10:31
Official
Good day
Thank you for your email.
Your complaint is currently in progress and feedback will be provided once resolved.
Please accept my apologies for the delay.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
Thank you for your email.
Your complaint is currently in progress and feedback will be provided once resolved.
Please accept my apologies for the delay.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards