RCS and their pathetic levels of service

For over 4 months, I have been trying to get my account sorted with RCS. Numerous phone calls, numerous mails, *********** service, *********** staff, and still no joy what so ever. On one occasion during the 4 months, I received a call from a woman that finally explained why my installment was so high, and then proceeded to give me a solution to the problem. She even took the time to mail me the solution so that I had it in writing. I had already told her that I would take her up on her suggestion, which was to consolidate all the purchases I had made, and thus reduce my monthly installment by more than half. Came the end of that particular month when I received my statement, my installment had only reduced by about R200. When I phoned through to their customer care, the lady I spoke to said that the purchases had been consolidated, but couldnt understand why my installment had not come down to what I had been told it should be. She assured me that she would give me a call back within 24 hours. This was over 3 weeks ago, and I am still waiting for that call. I then made a payment that was a bit higher than what I was told my installment would be at the end of last month. Low and behold, I received a call from RCS to ask when I would be making the balance of the payment on what my installment was according to their statement, and once again, had to explain to them the issue I was having. I was told that it would be escalated to a manager and they would be in contact with me. This has STILL not happened. I have still received the sms's saying that I can pay the outstanding balance at any Game store, which clearly shows me the level of service that RCS has provided in doing what they said they would. I sent an email through to the customer care address on Tuesday, and this is where the illiteracy of RCS gets even better. I then get a reply saying that they have still not received payment from me, and that the installment I owe is now from 2 months ago, and that they have not received payment from me since then. When I rep**** to them, the silence once again becomes deafening. I woke up this morning to now find an sms saying that I now owe them the amount from 2 months ago and that my payment is overdue. If ever there was an institution that was ***********, illiterate, displayed **** poor levels of service, and offered nothing but empty promises, RCS holds that title comfortably. My advice to anyone wanting to apply for a store card, rather look at other institutions so as to save yourself the immense headache that RCS provides