RG
Rafeeq G
1 reviews | Active since Dec 2019
01 Aug 2020, 13:54
RCS and The agent Lusanda!
So I try to purchase airtime using my app ... it declines and I get a call from RCS. They confirm my info and then advise me to try again in 1 hour.
After a hour I try it again and it declined.. then I received a msg from RCS saying my account is now blocked. So I respond. And they call back immediately. The agent Lusanda speaks to me and then advises me to send a copy of my ID with 3 signatures on it. For what?!? I literally listened to what they said and now they inconvenience me. Then this damn lady has the audacity to hang up the call once I ask her “why do I need to send it if I followed their instructions.”
Putrid and rude customer service!!
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
02 Aug 2020, 09:08 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply02 Aug 2020, 09:08
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RG
Rafeeq G's updateReviewer Update
07 Aug 2020, 15:29It’s a week now. A reply on helloPeter yes.... but no contact made.. and no fix on anything with my RCS account. Putrid
RG
Rafeeq G's update07 Aug 2020, 15:29
Reviewer Update
It’s a week now. A reply on helloPeter yes.... but no contact made.. and no fix on anything with my RCS account. Putrid
RCS's replyOfficial
10 Aug 2020, 10:45 Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS
RCS's reply10 Aug 2020, 10:45
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS