RC
Rosa C
1 reviews | Active since Mar 2018
31 Aug 2021, 20:20
RCS and PNP are *******
PnP store account debited with no order processed due to a glitch on the pnp system. A month now and money still not reversed. Further, it seems as though no reserved amounts ever get reversed once orders are processed so I have been paying more than I have received. I wonder how many people have been ****** from other than myself because of this. I have been back and forth between PNP and RCS, each blaming each other and no resolution. I asked for a 6 month transaction report because my statements do not seem to have everything listed and instead RCS just resent my last 6 statements. This is ridiculous.
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Replies (3)
RCS's replyOfficial
01 Sept 2021, 08:08Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group
RCS's reply01 Sept 2021, 08:08
Official
Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group
RCS's replyOfficial
01 Sept 2021, 08:14Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply01 Sept 2021, 08:14
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RC
Rosa C's updateReviewer Update
07 Sept 2021, 08:38Still no resolution. Lousy service. Been a month since I sent first comms.
RC
Rosa C's update07 Sept 2021, 08:38
Reviewer Update
Still no resolution. Lousy service. Been a month since I sent first comms.