DL
Doret L
1 reviews | Active since Feb 2018
07 Aug 2023, 09:12
Rcs and pick a pay store account
I have opened a pivk a pay store account so after numerous card chamges end 2 weeks of phoning time after time being on the phone for hours im no closer to using the account as the day it was granted everytime i phone its a different version and still the issue with getting the smart shopper card linked by rcs is not sorted
Helpful (0)
Replies (11)0
Replies (11)
RCS's replyOfficial
07 Aug 2023, 10:31 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply07 Aug 2023, 10:31
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
DL
Doret L's updateReviewer Update
07 Aug 2023, 10:34Its a pity that this has been escalated numerous times and it seems like you havent read my message as i have phoned numetous times to no resolve
DL
Doret L's update07 Aug 2023, 10:34
Reviewer Update
Its a pity that this has been escalated numerous times and it seems like you havent read my message as i have phoned numetous times to no resolve
RCS's replyOfficial
07 Aug 2023, 11:25Hi Doret
We tried calling you, your phone rings once and goes to voicemail.
An email was sent to your email address to have the matter resolved.
Regards
RCS Cards
We tried calling you, your phone rings once and goes to voicemail.
An email was sent to your email address to have the matter resolved.
Regards
RCS Cards
RCS's reply07 Aug 2023, 11:25
Official
Hi Doret
We tried calling you, your phone rings once and goes to voicemail.
An email was sent to your email address to have the matter resolved.
Regards
RCS Cards
We tried calling you, your phone rings once and goes to voicemail.
An email was sent to your email address to have the matter resolved.
Regards
RCS Cards
RCS's replyOfficial
10 Aug 2023, 11:36Hi Doret,
We can confirm that you have been assisted.
Should you need any further assistance please call us on ***.
Regards
RCS Cards
We can confirm that you have been assisted.
Should you need any further assistance please call us on ***.
Regards
RCS Cards
RCS's reply10 Aug 2023, 11:36
Official
Hi Doret,
We can confirm that you have been assisted.
Should you need any further assistance please call us on ***.
Regards
RCS Cards
We can confirm that you have been assisted.
Should you need any further assistance please call us on ***.
Regards
RCS Cards
DL
Doret L's updateReviewer Update
11 Aug 2023, 16:07- I have not been assisted the card still shows declined when i want to use it
DL
Doret L's update11 Aug 2023, 16:07
Reviewer Update
- I have not been assisted the card still shows declined when i want to use it
DL
Doret L's updateReviewer Update
11 Aug 2023, 16:33This issue was not solved as it still shows declined
DL
Doret L's update11 Aug 2023, 16:33
Reviewer Update
This issue was not solved as it still shows declined
RCS's replyOfficial
11 Aug 2023, 16:39Hi Doret
We tried calling you twice, your phone is ringing to voicemail.
We apologize for the inconvenience caused.
Regards
RCS Cards
We tried calling you twice, your phone is ringing to voicemail.
We apologize for the inconvenience caused.
Regards
RCS Cards
RCS's reply11 Aug 2023, 16:39
Official
Hi Doret
We tried calling you twice, your phone is ringing to voicemail.
We apologize for the inconvenience caused.
Regards
RCS Cards
We tried calling you twice, your phone is ringing to voicemail.
We apologize for the inconvenience caused.
Regards
RCS Cards
DL
Doret L's updateReviewer Update
11 Aug 2023, 16:48The phone doesnt ring on this side it only shows the missed call
DL
Doret L's update11 Aug 2023, 16:48
Reviewer Update
The phone doesnt ring on this side it only shows the missed call
RCS's replyOfficial
11 Aug 2023, 16:55Hi Doret,
It seems as if our number is blocked on your side.
To set up your pin on your PnP card, please dial *120*1053*id number#.
Follow the prompts.
Kindly inform us when this has been set up.
Regards
RCS Cards
It seems as if our number is blocked on your side.
To set up your pin on your PnP card, please dial *120*1053*id number#.
Follow the prompts.
Kindly inform us when this has been set up.
Regards
RCS Cards
RCS's reply11 Aug 2023, 16:55
Official
Hi Doret,
It seems as if our number is blocked on your side.
To set up your pin on your PnP card, please dial *120*1053*id number#.
Follow the prompts.
Kindly inform us when this has been set up.
Regards
RCS Cards
It seems as if our number is blocked on your side.
To set up your pin on your PnP card, please dial *120*1053*id number#.
Follow the prompts.
Kindly inform us when this has been set up.
Regards
RCS Cards
DL
Doret L's updateReviewer Update
12 Aug 2023, 14:58I wanna say thank you to the rcs consultant at Pick a pay hyper in Amanzimtoti after 3 weeks of struggle he helped me together with the consultant on the phone and it was sorted in less than 20 minutes
DL
Doret L's update12 Aug 2023, 14:58
Reviewer Update
I wanna say thank you to the rcs consultant at Pick a pay hyper in Amanzimtoti after 3 weeks of struggle he helped me together with the consultant on the phone and it was sorted in less than 20 minutes
RCS's replyOfficial
15 Aug 2023, 14:39Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply15 Aug 2023, 14:39
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS