RCS and Game Store horrid Customer service

Las year on the 13th December 2022 i made an online purchase on my Game Store Card for the amount of R4501. Immediately after completing the transaction i got a response that the transaction failed & that some of the stock i ordered is not available. When i checked my Game account it showed thag i was charged. I've been calling and emailing Game and RCS since the 14 December 2022 requesting a refund because I've never received the stock i was charged. The last time i spoke to RCS was over a month ago, they said that they're investigating the matter.

I'm appalled by RCSs lack of concern for the customers grievances. I believe I've given them enough time to investigate whatever it is that needs investigating and refund me. I've never in my life experienced such poor customer service, the lack of care has been horrifying and of course I'm expected to pay for things i didn't receive.