DJ
Dorette J

1 reviews | Active since Jul 2021

09 May 2023, 08:35

RCS and GAME keeps asking for money because they fail to close an account.

I have bee trying to solve this problem for months with game. I have closed this account on 10 October 2022. The lady I spoke to in November, December and February confirmed this, but I keep on being pestered by MDB company and Game about payment. Unfortunately, Game insists on doing everything telephonically, so I never have proof of this because Game fails to send the confirmation letter EVERY SINGLE TIME! I'm starting to suspect that they do this telephonically so that there is no paper trial and they can make extra money from people who try to close their accounts! The amount they keep phoning about everyday is R225.

I think I should take legal action for this because RCS, MDB and Game are busy creating a bad credit score for me just because Game is ***********.

I've made the settlement payment in October last year, I then phoned Game and they confirmed that may account has been closed. Since then, being harassed constantly to pay R225 (just for keeping the account open with a 0 balance) I decided to just pay the money since Game is obviously to *********** to understand the situation. I made the payment this April...but did they stop harassing me? NO...they keep phoning daily for another R225!! I think this is a big ****. I will never shop at Game again and I my family has also ***cotted them now. I've never dealt with such incompetency in my life!

I'm I now going to pay R225 every time for the rest of my life because RCS can't close my Game account???

0
Replies (6)
RCS
RCS's reply09 May 2023, 09:02
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Kind Regards 

RCS Group 

RCS
RCS's reply11 May 2023, 11:36
Official
Good day 
  
  
We are pleased to inform you that your complaint has been resolved. 
  
  
Please accept our apologies for the inconvenience this may have caused you. 
  
  
I trust you find the above in order. 
  
  
Kind Regards, 
  
  
RCS CARDS 

 

DJ
Dorette J's update29 May 2023, 08:44
Reviewer Update
No, I'm sorry to say that this matter has not been resolved. I still receive about 3 calls A DAY from MDB for payment. Why? Why? Why? I've paid everything and I've explained all of this to your operators millions of times. I've been trying to close my account millions of times, but Game keeps on failing to do so! I'm a completely at a loss here on what to do further. How can you say this is resolved? This is a blatant lie.
DJ
Dorette J's update09 Jun 2023, 06:09
Reviewer Update
Thank you for your response.

Please note that I have received no letter yet. Could you please send me a copy via email asap. I still get daily phone calls (more than one) and emails from MBD stating that I owe money. I've tried to explain to them, but they said they have heard nothing from RCS yet.

Please contact them today to remove me from their lists. I cannot understand how this has not been done yet. RCS has confirmed that I do not owe anything, but I cannot prove it since no letter has been received. The only proof I have is your reply stating that I owe no money.

Please can we resolve this? It has been going on for 7 months!
DJ
Dorette J's update20 Jun 2023, 16:35
Reviewer Update
Here I am still waiting on a letter to confirm closure of account. MDB is still phoning me daily about this.... I've tried phoning RCS to ask them to help, but then they ask me for the letter as proof that the account has been close. I'm so sick of this.... I'm really considering suing RCS for this whole mess that they have created. I cannot understand how difficult it can be to just do tell MDB that my account has been closed since October last year... RCS has confirmed it, but yet you hand me over?????? If MDB does not stop phoning me by the end of this month. I will be contacting my lawyers.
RCS
RCS's reply04 Oct 2023, 12:16
Official
Hi Dorette 

We would like to know if you have been assisted. 

Regards
RCS Cards