RCS and Game false advertising and vouchers

I received an sms from Game on the 20th of May stating that I would get a R250 Game voucher when confirming my email address. Confirmed the email and did not hear anything further. Inboxed Game on their Facebook page to which they rep**** that I should contact RCS and they will assist. Phoned RCS and spoke to a lady who said that the R250 would be loaded onto the Game app and that she will send me instructions on how to redeem it. Needless to say, I am still waiting for that SMS to this day.

I phoned RCS again about 2 weeks after and was told that I have to visit the store so they can phone customer care on my behalf to get the R250 voucher. I emailed RCS and Game on the 27th of July to enquire whether this is how it is done before visiting the store and again being told something else. Received a mail from Game saying that I should contact RCS and that they could not assist. Waited for the email reply from RCS and received a reply on the 30th of July saying that they needed my account and ID number to assist, sent both on the same day.

Received another reply on 31 July stating that I need to have the app to redeem the voucher. Rep**** to say that I do have the app and there is no option to redeem any voucher, I also attached a screenshot and that I need instructions on how to do this. On the 5th of August I sent another mail as I did not get any reply.

Received a reply on the 7th requesting the following info before they could assist: Thank you for your email. In order for us to log a call with our IT department we need some additional information, please reply with the below information in order for us to assist. • ID number: • Cell number: • Network provider: • Cell make and model: • Via app or Online: • Screenshots of error messages received: • Email address:

Rep**** with all the info and received no further response.

Followed up on the email again on the 21st of August and received a reply that I need to have the app too redeem the voucher, the same reply that I received on my first email, so the person did not even bother to read any of the emails that had been sent up and down and I have still not received anything.

3 Months later, several emails and calls and I have not received anything and no one can assist when wanting to redeem the voucher. It seems that this is more of a **** or false advertising than anything else.