NC
Nicky C

1 reviews | Active since Jul 2018

15 Dec 2020, 11:19

RCS and Game Account policy does not cover full outstanding debt

Dear all

I would like to bring to your attention that anyone that has a game account or rcs account. If you have a policy with them please make sure what the policy stipulates as I have lost my job and can not afford to pay them which I have sent numerous emails to them along with all the necessary documents they require.

They informed me now that they are only paying 3 months installments on your account, they also claim that they only pay 12 months installment to your account. And Do not pay your account in full.

Please make sure your policy stipulates what it covers. I had to resend my documents 5 times to them for assistance and they only paid out 3 months and I have to resend all the documents every 2nd month. Which if you are unemployed you can not afford to go to the bank get a statement and go scan in all the documents they want.

PLEASE WARN ALL YOUR FRIENDS NOT GET A RCS ACCOUNT OR GAME ACCOUNT

0
Replies (2)
RCS
RCS's reply15 Dec 2020, 13:57
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

RCS
RCS's reply08 Jan 2021, 14:47
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS