LB
Loran B
1 reviews | Active since Nov 2020
19 Nov 2020, 18:13
RCS AND EDGARS DESPICABLE ACCOUNT SERVICE (NON SERVICE)
I have been trying to close my Edgars account with the despicable RCS since September! I went through the process telephonically with one of the agents who informed me it was closed but I'm still receiving accounts and no matter how many messages and emails I send, no-one from Edgars or RCS responds. The account service is atrocious! Quick to send out accounts but take no notice of other issues! I see so many complaints and I truly hope the acquisition of Edgars costs RCS dearly! May they receive many law suits for their thievery as they continue to add interest onto closed accounts and harass long standing, honest clients for this ******* interest.
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Replies (3)
RCS's replyOfficial
20 Nov 2020, 06:03Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply20 Nov 2020, 06:03
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
LB
Loran B's updateReviewer Update
20 Nov 2020, 11:19Thank you for your response. I truly hope that now finally proof of closure of my account will be sent to me. Sad that I had to post on this forum to get a response as getting through to your call centre and replies to my emails have been non existant. I will give feedback on the outcome and hope it will now be positive.
LB
Loran B's update20 Nov 2020, 11:19
Reviewer Update
Thank you for your response. I truly hope that now finally proof of closure of my account will be sent to me. Sad that I had to post on this forum to get a response as getting through to your call centre and replies to my emails have been non existant. I will give feedback on the outcome and hope it will now be positive.
LB
Loran B's updateReviewer Update
25 Nov 2020, 14:11It is now nearly a week after my first post and I'm still waiting for confirmation of the closure of my Edgars RCE account....
LB
Loran B's update25 Nov 2020, 14:11
Reviewer Update
It is now nearly a week after my first post and I'm still waiting for confirmation of the closure of my Edgars RCE account....