RCS AND EDGARS APP A FRUSTRATION

I have been a customer for RCS for years now. Since they’ve bought Edgar’s. Rcs apps are now similar. I can’t express the frustration I have with these apps. When a message is sent to my line to authenticate. It rolls for longer and later it says your have declined authentication. Guys please do something and review your apps. Surely you are aware that there is something wrong there but week after week I can’t check my balance except when I have received the statement. I can’t always wait for the statement when I have the app which is supposed to be convenient for me but it’s not. Why introduce something that cannot be maintained or you’re not picking up error with it. Guys please do something. I can even do a video and show you what I’m experiencing with your app. Both RCS AND EDGARS. IM VERY DISAPPOINTED and very FRUSTRATED RIGHT NOW!!