HM
Himant M
1 reviews | Active since Apr 2013
01 Aug 2025, 08:37
RCS and CTM - pending reimbur*****t and incorrect billing
I have been billed by RCS for an online order that was cancelled with CTM well in advance of the billing date. CTM confirmed that the order was cancelled. RCS debited still debited my account. I escalated this with RCS and have since not received any feedback on reversal of the debit or reimbur*****t from RCS for the incorrect billing. This is extremely frustrating and extremely poor from CTM and RCS.
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RCS's replyOfficial
01 Aug 2025, 09:00Good day Himant Maharaj,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
RCS's reply01 Aug 2025, 09:00
Official
Good day Himant Maharaj,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group