RCS and collection attorneys render worst service

RCS consultants are of the worst you can get.My wife has been trying to get a settlement amount but without any success.When she call promises to call her back are made but do no one call back.She is currently unemployed and do I not understand why they cannot assist her even when she was at Beaufort West Foschini branch to request settlement.Consultant did not want to give settlement amount and told Foschini sales person they will call my wife. 3 Days later and a whatsapp complaint send and still no answer. Think my wife must keep her last money and wait for them to hand over account and refuse to pay base on all past experiences and proof that she did try to pay off account when she did have some money.RCS is worst and DO I think they do not want people to close accounts as they make lots of money out of interest and phonecalls charges. Still waiting for them to reply on my wife whatsapp message and promise made this past Tuesday when phoning from Foschini that they or even collection attorneys will call.RCS is worst and DO I think we all must go cash and see how they will survive. My number if evidence is needed to proof worst service, is ***