RCS Allow ********** Transactions against your account, but then dont respond when you query them

I have had an RCS account "Under Investigation" for 2.5 months now, and i cannot understand what is taking so long to resolve. Sitting at home on June 1, i started receiving sms after sms about transactions happening at Pick n Pay and Shoprite. I didn't even know the card could be used outside Makro. Told to submit affidavits, and after i have done all my running around, i have received no feedback. I have been told to pay the "normal" amount int the account monthly, but nothing on the investigation progress, the ********** transactions or any statements around the account. When i called them the first time, after +- 1 month, i was told it was being investigated, there was no reference number for the call, and that i must just keep paying and wait. How long must i wait? What is the progress on this? How do we get you to take responsibility and do anything RCS?