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christoff E
1 reviews | Active since Feb 2011
16 Jan 2024, 11:59
RCS allocating payment incorrectly
Obtained a email that i am in arrears. contested the finding as payments was made on 24 November due on 1ste of december and payment made on 08 december payment due for 1ste of Janauary. told i am behind with two months payments. the system they use stating i am behind on payments where as i always make the payment on the same date.
Dont call the help centre as they dont know how to read statements. dont waste time and money to open a rcs card. will be closing the account
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Replies (2)
RCS's replyOfficial
16 Jan 2024, 12:05 Good day Christoff,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards RCS Group
Best regards,
RCS's reply16 Jan 2024, 12:05
Official
Good day Christoff,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards RCS Group
Best regards,
RCS's replyOfficial
16 Jan 2024, 13:10Good day Christoff, thanks again for being in contact and for your patience. Thank you for taking our call to advise and assist. The account has been sent to the bureau to be updated. Please let us know if you need any further assistance.
Best regards,
RCS's reply16 Jan 2024, 13:10
Official
Good day Christoff, thanks again for being in contact and for your patience. Thank you for taking our call to advise and assist. The account has been sent to the bureau to be updated. Please let us know if you need any further assistance.
Best regards,