RCS airtime ****

RCS airtime department my REF is *** i called in on the 7th of October after purchasing R100 airtime on the 5th of Oct and 200 airtime plus data of R29 100mb on the 6th of Oct non of the above transactions came through my phone however on my RCS statement all appears and Same time charges are charged, the lady whom i was speaking too took all my details and said she will escalate it and her manager will be in touch with me till today non has been done no manager has called me i wasted airtime to call and on top of that R300 airtime is still not loaded including my Data. Is this how customer service lies to customers by bluffing them to just get Rid of them over calls, i am frustrated with this I can't even purchase airtime and my RCS is up to date as i have been purchasing online and buying online. I want my airtime or if fails as you bluff and lie to customers reverse the R300 and the R29 including the charges i was charged i am sick and tired of such service its disgusting and unprofessional. I need explanation immediately as to why my query has not been resolved till today 2 whole weeks it's disgusting completely if RCS is failing on the airtime purchase just save us and remove that option

I'm awaiting on your call on what is to be done ***