MM
Mzubanzi M

1 reviews | Active since Jul 2019

20 Jul 2019, 10:32

RCS airtime not received

Firstly a 1 start is even generous. I bought airtime using the RCS app since i just got the card and wanted to build credit. I bought R80 airtime and app said it's gonna load in 30min. .that was 20 hours ago. So decided to use my last R50 to buy airtime to follow up on this because I need to buy data. Sadly my R50 finished while waiting to talk to someone.

Worse business ever. There's no online presence to help people. And the **** about the shopping next. I tried using it to buy on Takealot and superbalist (the only stores I shop at other than for food). Guess what. They don't support RCS even though it's on their shopping network.

So ****ed and disappointed. .I haven't even finished a week with this card and I already want to cancel it

0
Replies (4)
RCS
RCS's reply20 Jul 2019, 11:58
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group
MM
Mzubanzi M's update13 Aug 2019, 12:39
Reviewer Update
Still no response - been calling and being deferred to department where my phone would ring for over 30 minutes at a time
MM
Mzubanzi M's update13 Aug 2019, 12:39
Reviewer Update
thirsty minutes
RCS
RCS's reply17 Aug 2019, 13:11
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. We trust you find the above in order. Kind Regards, RCS GROUP