RCS agents require improved service etiquette

On the weekend my account was blocked due to suspected *****. When I tried to use the chat service to speak with an agent as to why my account was blocked, I did not receive an immediate answer to my question. I had to ask 3 times before I was told the account was blocked because RCS could not get hold of me to verify a purchase. It is a simple thing to provide the RCS client with a reason as to why their account is blocked, especially if you are then asking the client to forward their ID to the relevant department. RCS is so efficient at spam calling me but when I ask for help, the agent is curt and unhelpful. Your agents can do better RCS.