CL
Carl L
1 reviews | Active since Jun 2012
19 Sept 2019, 11:15
RCS agents don't record payment arrangements and misgender me
Called RCS to make a payment arrangement on my account due to unforeseen expenses. Started being harrassed via e-mail with multiple collection letters afterwards. Sent reply e-mail that I have already made a payment arrangement telephonically. Nobody came back to me. Got a call from RCS agent and proceeded to misgender me despite telling them that I am transgender. Agent said that no payment arrangement was made at all. Asked agent to stop misgendering me and the agent escalated the matter to their supervisor. Was put on hold for too long and had no choice but to hang up.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
19 Sept 2019, 13:04Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply19 Sept 2019, 13:04
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
CL
Carl L's updateReviewer Update
19 Sept 2019, 13:13Good Day
Your customer service department is absolutely awful with their communication and with their client care. Also misgendering me is not on especially when it is 2019 and your company has STILL made no effort to educate their employees about gender diversity.
Your customer service department is absolutely awful with their communication and with their client care. Also misgendering me is not on especially when it is 2019 and your company has STILL made no effort to educate their employees about gender diversity.
CL
Carl L's update19 Sept 2019, 13:13
Reviewer Update
Good Day
Your customer service department is absolutely awful with their communication and with their client care. Also misgendering me is not on especially when it is 2019 and your company has STILL made no effort to educate their employees about gender diversity.
Your customer service department is absolutely awful with their communication and with their client care. Also misgendering me is not on especially when it is 2019 and your company has STILL made no effort to educate their employees about gender diversity.
RCS's replyOfficial
23 Sept 2019, 09:28Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS GROUP
RCS's reply23 Sept 2019, 09:28
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS GROUP
RCS's replyOfficial
26 Sept 2019, 12:37Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS GROUP
RCS's reply26 Sept 2019, 12:37
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS GROUP