CB
Christiaan B

1 reviews | Active since Jul 2014

14 Jul 2020, 10:01

RCS Agents are *****

Its very frustrating to deal with RCS because the morning and evening chats do not correspond at all. I was told I wouldn't be handed over if a payment was made by a certain date. The payment was made, yet I was still handed over. Then you get passed from pillar to post, everyone saying something different and blaming each other, but no resolve. So when you have been affected by something like this pandemic and lose your job and you try make arrangements with RCS, dont bother, just know that you whatever they say, will be the complete opposite happening. Save yourself the airtime

0
Replies (2)
RCS
RCS's reply14 Jul 2020, 10:08
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

Best regards,

CB
Christiaan B's update22 Jul 2020, 12:57
Reviewer Update
I have to firstly apologize for losing my marbles a bit over the service as I was very upset and then I want thank RCS complaints department, a Cindy Swartz in particular, that has gone out of their way to assist and rectify the situation.

Although being a very stressful and annoying situation, shes been very understanding and helpful and the situation has been resolved to more than my hopes. All is therefore forgiven and forgotten and I am thankful. Best wishes