RCS agent too lazy to escalate my query

Hi RCS,

Sorry to be complaining on here, but honestly your customer service take days to get back to me on anything, which I am not happy about. I have just spoken with Chumani on the phone who was unable to answer my question and wanted to send me away with my query unresolved. The reference number for my call is ********** 03457. She tried to tell me that the reason for the card machine saying that my card is expired is because my account is oversold. What a lazy and untrue excuse for not checking what the real problem is! She tells me that she has logged a query and that I should hear back today.

I've just tried to swipe my card at Alpha-pharm in Greenfields only to be told that my card is expired. The number on the front is 601 ********** 003643 757. Is my card expired? I've just been told by RCS that your RCS cards do not expire.